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totojitu Privacy Policy for Malaysia Accounts

Our Privacy Policy explains how we collect, use and protect the account, device, cookie and payment data you share when you open an account, browse the lobby, or…

Malaysia data careCookie choicesPayment data handlingAccount rights
totojitu totojitu Privacy Policy for Malaysia Accounts
POLICY CONTACTS

Privacy Help Through Local Channels

If you have a privacy question, contact us through the help panel linked to your account.

Live chat privacy help Use live chat when you need quick help with cookie choices, login alerts or a privacy request. We ask account checks before discussing data so the reply goes only to you.
Email request thread For access, correction or deletion requests, email lets us keep the steps clear. Include your account name, contact number and the data issue, but never send wallet passwords or one-time codes.
Wallet record checks If your request involves Touch 'n Go, GrabPay, Boost dan FPX, share the transaction time and reference shown in your wallet. Screenshots help, but hide unrelated balances and personal contacts.
DATA PRACTICE

How We Handle Privacy Requests

Privacy work sits inside our account operations, not outside them. Login records, wallet checks and session history from games such as Aviator, Control Squeeze and Football Studio are handled only for account…

Data we collect

We collect account details, login times, device type, IP address, cookie choices, game session references and wallet transaction IDs. Each category is tied to account access, payment checking, security alerts or support replies.

Cookie use

Cookies help keep you signed in, remember display choices and detect unusual access patterns. You can clear cookies in your browser, though some account checks may need to run again after that.

Account security

We use login records, device signals and wallet references to check whether account activity looks like yours. If something does not match, we may pause a privacy reply until identity checks are complete.

Record retention

We keep account and wallet records only for as long as needed for legal duties, dispute checks, fraud prevention and service handling. When retention ends, we delete or anonymise records where allowed.

Payment partner data

Touch 'n Go, GrabPay, Boost dan FPX may process parts of your transaction separately under their own privacy terms. We receive references needed to match deposits, withdrawals, refunds and account checks.

Change requests

You can ask us to correct account details, send a copy of eligible records or delete data where the law allows. We verify the request first so changes are not made by another person.

Malaysia Privacy Questions We Answer

These questions focus on how the Privacy Policy works for your account. They cover collection, payment records, cookies, retention, access and correction requests. If your situation involves a wallet dispute, a blocked login or a data change, start with the contact path above so we can verify you and connect your request to the right account record.

We collect details needed to create and secure your account, such as your name, contact details, login records, device signals and wallet references. We also keep session records linked to account activity and support cases.

Payment data helps us match deposits, withdrawals, refunds and disputes to your account. For Touch 'n Go, GrabPay, Boost dan FPX, we keep transaction references and status records, not wallet passwords or banking credentials.

Yes. Send a request through live chat or email and tell us which account detail needs correction. We may ask for identity checks before changing records so another person cannot alter your data.

Cookies keep account sessions working, remember display choices and help us spot unusual login behaviour. You can manage cookies in your browser, but clearing them may make you repeat some security checks.

Only staff who need to handle the request can access the case. We keep request records so we can track the reply, confirm any change made and protect your account from unauthorised enquiries.

Retention depends on the record type and legal duty. Wallet references, dispute files and security logs may need to stay longer than profile edits, then we delete or anonymise them where allowed.

Yes. Access and eligibility depend on local law and are available where local law permits. Privacy requests are still handled through our contact paths, but some actions may depend on legal retention duties.